Refund policy

Returns and Refunds

We want you to be happy with your purchase. If something isn't right, please contact us at custom@brassknuckle.co.nz or 07 262 3010 before sending anything back.

Parts

• Parts can be returned within 7 days of purchase.
• Parts must be unused, undamaged and in their original packaging.
• Terms and conditions apply. Not all parts can be returned, including parts that have been fitted, modified or specially ordered for you.

Merchandise

• Merchandise can be returned within 30 days of purchase.
• Items must be undamaged, unworn and unwashed, with tags still attached.

All returns

• All returns must include proof of purchase (your order number or receipt).
• Return shipping costs are the customer's responsibility unless the item is faulty or we sent the wrong item.
• Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method.

Faulty or incorrect items

If your item arrives faulty, damaged or isn't what you ordered, contact us as soon as possible and we'll put it right. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.